Olivier Smits


Taxi control The Hague. Photo: ILT.

During a taxi check in The Hague, a total of ten taxis were checked. The Human Environment and Transport Inspectorate (ILT) announced this via Twitter. Of the ten taxis that were checked, three drivers have been ordered to stop working. These ranged from 41 hours to 24 hour. ILT carried out this check in collaboration with the traffic police in The Hague. Useful supervision Mattheus Wassenaar, Director of Information Position and Program Management at the Human Environment and Transport Inspectorate, was present at the inspection on Monday. “Nice to be a part of it,” he also tweeted. “Visible useful supervision of taxi transport by the ILT.”Read also: Large number of fines handed out at taxi control The Hague Cooperation between ILT and Amsterdam expanded for better taxi supervision

Sjaak de Winter, director of Maasstad Regie Centrale (MRC), is pleased that the municipalities of Amstelveen and Aalsmeer have decided to dismiss the previously imposed fine scheme.

The Rotterdam transport company was imposed the fine because both municipalities were initially dissatisfied with the punctuality percentage and the accessibility of customer service. Although De Winter is satisfied with the withdrawal of the fine, he nevertheless puts his hand in his own chest.

“The fact that we had been fined earlier was understandable, since we could not guarantee the quality deliver that was contractually agreed,” explains Sjaak de Winter. “That was largely due to force majeure. Much can be traced back to corona cases among drivers and office workers. If as a result rides are late, punctuality drops and complaints increase. As a result, the accessibility of our customer service was also less.”

To cope with this problem, Maasstad Regie Centrale temporarily scaled up by assigning an extra employee to the customer service department. “That is no longer necessary, because drivers are sick less often than at the beginning of this year.”

Improvement plan Because both the municipality of Amstelveen and the municipality of Aalsmeer were initially dissatisfied, they asked MRC to write an improvement plan. After submitting this plan, the first improvements were already visible, but still not completely to the wishes of both municipalities. Amstelveen and Aalsmeer therefore decided to impose a penalty on MRC of 2000 euros per month.

“Money is for however, we are not motivated to do business well,” says De Winter. “It is a matter of honor to maintain our good name. This also includes the fact that you have to recover if certain things go less well.”

Courage forward Now both municipalities are concluded that Maasstad Regie Centrale has succeeded in this. For example, on 08 June there was a conversation between the two parties, from which the municipality of Amstelveen concluded that MRC has shown sufficient improvement. The Municipal Executive has informed the municipal council in a letter that it will cancel the penalty scheme. Sjaak de Winter therefore mainly focuses on the future.

“We hope that we can continue to play our role well now that there is so much shortage on the labor market and our drivers also receive tempting offers from other employers. Fortunately, our management team will be strengthened as of 1 September. That will help us if the demand for transport starts to increase in the coming months, in line with seasonal patterns. As long as everyone can continue to play their part, there will be good cooperation with the municipalities. We go forward with courage.”

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Ambulance. Photo: iStock/Ignatiev (Unlimited Use) A passenger car and a taxi collided last weekend in The Hague. The accident took place in the night of Saturday 6 to Sunday 7 August, on the Calandstraat in The Hague. The taxi driver was taken to hospital by ambulance after being checked. Both vehicles collided with each other at the intersection with the 1st van der Kunstraat, reports District8. After the collision, the taxi skidded over the median strip, after which it came to a stop in the opposite direction. Both vehicles are heavily damaged.

Read also: Taxi driver injured in one-sided collision 2022 Taxi bus driver to hospital after collision 2022

Maasstad Transport Service. Photo: Maasstad The municipality of Amstelveen has decided to dismiss the fine imposed against the Rotterdam transport company Maasstad Regie Centrale (MRC). The Municipal Executive writes this in a letter to the Amstelveen city council. The decrease in the number of complaints and the improved performance of MRC are the main arguments for withdrawing the fine. MRC does WMO transport in this city. “The punctuality in particular has improved enormously,” says a spokesperson for the municipality of Amstelveen. “Initially, it was also about the accessibility of customer service, but that has improved enormously since the first improvement project. Punctuality was a bit behind at the time.”

The municipality therefore held several talks with Maasstad Regie Centrale, which has been taking over WMO traffic in Amstelveen and Aalsmeer since the beginning of this year. “As a municipality, we find it extremely important that transport is well organized. It often concerns vulnerable groups, such as people with dementia or other disabilities. This group depends on that transport.” Fine arrangement The municipality of Amstelveen decided to impose a fine on MRC after various complaints were received from residents, combined with a low punctuality percentage. In response to this, the municipality asked the Rotterdam transport company to come up with an improvement plan. Although the improvement plan was submitted within the desired period, the municipality judged that too little improvement was visible, after which Amstelveen imposed a fine of 20 euros per month.

On 07 July, both sides met to discuss progress. During this evaluation it became clear to the Municipal Executive that Maasstad Regie Centrale has achieved sufficient results. The municipality therefore decided to withdraw the previously imposed penalty scheme. The number of complaints per week has now fallen below ten, on 2000 trips.Read also: Amstelveen and Aalsmeer not yet satisfied with WMO transport Amstelveen intervenes in WMO transport: MRC improvement plan required 2000

Note Passenger transport has taken over all target group transport in Zaanstad since 1 August. Where the transport company from Ede was previously responsible for student transport, Noot has now also taken responsibility for Supplementary Public Transport and Collective Demand-dependent Transport.

Noot is the right party to take on this task, says Alderman for Care in Zaanstad Harrie van der Laan. “Noot scores highest in the tender for quality”, he said at the announcement at the beginning of last month. “That is very important to us. We want Zaankanters who qualify for target group transport to be able to easily and quickly arrange their transport and for well-trained drivers to drive with knowledge of the facts. We are confident that Noot will deliver this quality.”

Negative experiences Many people on social media, however, did not agree with the words of the alderman. In the Facebook group You are a Zaankaner if… people shared negative experiences with each other. For example, someone let us know that they were ‘brutally spoken to’ by customer service.

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Excerpt from the educational video. Source: Uber, COC and MDRA. A cheerful driver who knows how to start a conversation and keep it going, making you feel safe and accepted. It was the main reason for Uber to make an educational video for their drivers together with Meldpunt Discriminatie Regio Amsterdam (MDRA) and COC Nederland. The video aims to inspire drivers to make an active contribution to the safety of a ride, regardless of origin, gender, religion and sexual orientation.

“Every day, drivers and passengers have many thousands of encounters through the Uber app. This often leads to special conversations and the most beautiful stories,” says Eveline Sijbrandij of Uber Nederland about the video. “We therefore continue to draw constant attention to acceptance and safety for passengers and drivers.” According to Freek Janssens, National Policy & Acquisition Coordinator at COC Netherlands, it is important that everyone feels safe in a taxi. “That’s why it’s good that there is now a video to show drivers how nice it is to have our colorful community in the car.” Jacintha Summerville, Discrimination Counselor at MDRA, agrees. “The great diversity of passengers and drivers requires us to give each other space and respect for differences, because everyone should be able to be themselves. Stay connected and start the conversation.” The education video has been shared with all drivers using the Uber app. Ride with Pride In addition to the education video, Uber also released the LGBTIQ+ media platform MEIJT in recent months. the video series ‘Ride with Pride’. In this, icons from the community tell about being yourself and feeling safe on the road, from the back seat of an Uber. The series can be viewed on the social channels of MEIJT..

Read also: Uber shows drivers in advance ride yield Uber loses summary proceedings but does not have to follow taxi collective agreement yet 1659596459682000

Negotiations about a new collective labor agreement for Healthcare Transport and Taxi are still going smoothly. After two extra talks, the trade unions and employers made little progress.

According to FNV negotiator Meindert Gorter, the most important thing is that employees receive a fair wage for the work they have performed. “So not that minutes and hours are suddenly deleted. That if you wait five minutes at a traffic light, you don’t get paid for it. If a taxi driver has to wait ten minutes for a customer, we just want him to be paid.”

In addition, according to the union, it is important that the base salary is increased when you start working. to fourteen euros. “That amount is now about twelve euros,” explains Gorter. “If you start at fourteen euros, the entire wage structure goes up. And that is necessary, given the current inflation. However, the employers only want to delete the bottom rungs of the wage structure.”

Extra interviews In June, FNV already conducted three conversations with employers. During these rounds of talks, the two parties did not come closer to each other. Two additional talks have now taken place, but a possible agreement still seems a long way off. “Actually, these two conversations were about nothing,” explains Meindert Gorter.

“The last time both parties spoke to each other, it was more about a study that employers like to carry out. be seen. Much more time was spent on this than on the negotiations for an improved collective labor agreement. In fact, in all rounds of discussions, it was only once about all the requirements of FNV and CNV.”

Op 23 In September, negotiations between the trade unions and employers about a new collective labor agreement for Healthcare Transport and Taxi will resume.

Eisen FNV

Increase from minimum wage to fourteen euros per hour Flexibility with additional rewards Payment in case of illness Want to know more about the requirements? Click here.

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Appearance Upfront Fares. Source: Uber. Uber has released several new features for drivers in their app. For example, drivers can now see the final destination and the proceeds of a trip via Upfront Fares, even before they have accepted the trip.”Our new trip request screen makes it easier for drivers to decide if a ride is worth their time and effort by providing all the details up front, including exactly how much they will earn and where they are going,” writes CEO Dara Khosrowshahi on Uber’s website. Trip Radar In addition to the further rollout of Upfront Fares, Uber has also announced the feature called “Trip Radar.” This new feature allows drivers to see a list of trips near them. Drivers will still receive individual travel requests as before, but with Trip Radar, they will have the option to choose a different trip that may work better for them.

Both Upfront Fares and Trip Radar will be further expanded in America in the coming months.Read also: Uber has to pay people with disabilities millions Uber loses summary proceedings but does not have to follow taxi collective agreement yet