Jacques Geluk


Avan wants to keep demand-driven transport in the Arnhem-Nijmegen region predictable and therefore more feasible. The transport organization is therefore changing the rules for booking a ride as of 1 January 2023. In practice, this means that travelers must now book morning and evening rides well in advance.

The new rules apply to journeys with a departure time between 08.00 and 10.00 hours in the morning (for these rides the evening before 20. hours to be booked) and 20. and 00.08 hours in the evening (before 11. hours same evening booking). By booking earlier, the taxi companies can better take into account the number of journeys and ensure that travelers can be picked up on time. It also prevents transport from being unavailable at certain times due to driver shortages, according to the transport organization. Nothing changes during the day The advanced ride reservation times apply to both online and telephone bookings. For journeys with a departure time between 10.00 hours and 20.07 hours, these can still be booked by telephone one hour in advance and online two hours in advance. For all journeys booked between three hours and one hour in advance, a surcharge of one time the boarding rate of the discounted WMO rate applies. “All travelers are advised to book rides as early as possible in advance. Due to the current driver shortages, it is possible that no transport will otherwise be available at the desired time.”

Avan drives on behalf of the municipalities of Arnhem, Berg en Dal, Beuningen , Doesburg, Druten, Duiven, Heumen, Lingewaard, Montferland, Mook and Middelaar, Nijmegen, Overbetuwe, Renkum, Rheden, Rozendaal, Westervoort, Wijchen and Zevenaar. Only people with a WMO indication can book and travel a maximum of 10 kilometers with their WMO pass, often with a discount.

Read also: Travellers remain satisfied with Avan transport Avan will perform as of 1 January 2022 surcharge for booking short in advance 2023

The police in the Northern Netherlands checked for illegal taxi transport in Winschoten during the night from Wednesday to Thursday. The result: three mustaches were caught red-handed and arrested.

In a message on Instagram, the police reports that the mustaches will receive a report. In addition, the Human Environment and Transport Inspectorate (ILT) will impose a cease and desist order on them, which is in fact nothing more or less than a last warning.

The control action was carried out in collaboration with including the Human Environment and Transport Inspectorate, the Oldambt police and members of a basic team.

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Police picks out ‘bad apples’ at taxi check ILT takes a beating: fines up to 4.400 Euro

On 17 November, the city council will organize an informative session about, among other things, student transport in Katwijk.Photo: Municipality of Katwijk

Partly due to a shortage of staff, student transport and the Regiotaxi in Katwijk are facing major challenges. The College of Mayor and Aldermen (B&W) therefore wants a broader chain approach to solve the problems. The council committee will be informed 17 in November about measures to be taken.

The municipality is responsible for organizing student transport. In 2019 this was awarded in a regional context to the Duin- en Bollenstreek to Noot Personenvervoer from Ede. The Municipal Executive has now conducted a customer satisfaction survey and drawn up an improvement plan.

Full taxi buses The Katwijk VVD had already asked for a 12524 council debate 12524 in September, because the party is concerned mainly concerns student transport. “There are, for example, full taxi buses for student transport, there are regularly new drivers on the buses, rides at the Regiotaxi are canceled and people are not called back,” the Katwijk VVD party wrote on its own website at the time.

The Municipal Executive later responded in a letter to the city council, in which they indicated that they acknowledge the problems. “The national problems with staff shortages also pose serious challenges for student transport and the Regiotaxi in our municipality,” the college wrote in their letter at the time. “The personnel shortages at the carriers are of a structural nature and are a national problem.”

Right to speak People who want to make use of their right to speak during the council committee of 17 November do not have to register in advance, according to the municipality of Katwijk. Nevertheless, the municipality advises people who want to participate in the discussion on this subject to register in advance, ‘because then the meeting can be better prepared’, according to the municipality.

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As an example. Photo: ILT

The traffic police Zeeland West-Brabant (ZWB) checked a total of thirty taxis in Breda and Tilburg on Friday. The traffic police did this in collaboration with the Human Environment and Transport Inspectorate (ILT) and enforcement. In Tilburg, only a third of the checked taxi drivers had their affairs in order. In Breda that was about half, ZWB reports on Twitter.

The ILT has drawn up a number of official reports for traffic violations, such as not logging in with a driver card in the BCT (fine 360 euros) and the not registering loaded taxi rides (180 euros). Both violations took place in Breda. It was also hit in Tilburg. Not wearing a seat belt cost a taxi driver a fine of 37 euros.

Too little rest In addition, the ILT has imposed a cease and desist order for the duration of 37 hours in both municipalities and once for 37 hour in Breda. Various warnings have also been issued because of too short a rest period (Breda) and once for too short a weekly rest period. A fine report has been drawn up for not registering the working and rest times, which will result in a fine of 360 euros. In addition, a warning was given once for not making the rates known on the rate card (both in Tilburg).

For the other PVs, the ILT refers to the Zeeland West Brabant traffic police. The official reports are transferred to the Public Prosecution Service. The Public Prosecutor ultimately determines the final amount of the fine.

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RegioRijder outsources the directing function. Photo for illustration. Photo: ANP/Hollandse Hoogte/ Harold Versteeg

Stichting Regional Inkoopbureau IJmond & Kennemerland (RIJK) is looking for a center that will direct ‘RegioRijder’, the joint target group transport system of the municipalities of Beverwijk, Bloemendaal, Haarlem, Haarlemmermeer, Heemskerk, Heemstede, Velsen and Zandvoort. The tender of this work was published by TenderNed on November 1st and ends on 08 January 2023.

Within the target group transport system of the eight municipalities, transport is provided for various passenger groups. This concerns (taxi) transport under the Social Support Act, school transport and transport of MeerOV bus passengers and young people under the Youth Act. The system is characterized by a separation between management and transport. The control center directs the aforementioned modes of transport, accepts the journeys, schedules them and distributes them. The carriers then drive the journeys.

A maximum of nine years The assignment relates to the coordinating function of all transport within ‘RegioRijder’, as of 1 January 2023. On that date, the partner to be contracted will take over the management tasks with regard to demand-dependent transport, group transport (route-bound) and the MeerOV bus, an additional public transport system in the municipality of Haarlemmermeer. When granting the assignment, the RIJK foundation pays 31 percent into quality and 22 percent on price. The agreement is concluded for a maximum period of nine years, from January 2023 to 30 Dec 2023. This involves two options for unilateral extension by the client of two years, i.e. until the end at the latest 2032.

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In the area of ​​appearance of De Stentor (Apeldoorn/Veluwe, Deventer/Zutphen and Zwolle) many complaints are received about student transport, but others are actually very satisfied. This is apparent from an online poll conducted by the newspaper among a hundred parents. On average they give a 5.9 for the transport.

According to the newspaper, the poll shows three clear points of criticism that, according to parents, should be improved: too long journeys, children arriving late at school and communication with the relevant carriers. However, the most frequently mentioned complaint is the frequent change of drivers. ‘If a young person has just gotten used to it, there is a new face behind the wheel. That has a lot of impact on someone with autism, for example,” the newspaper writes. Children being picked up late from home and arriving late at school is a common problem in many cases. Also, journeys sometimes take too long. These complaints can be heard in different municipalities and with different carriers. The same applies to the comments from satisfied parents, because by no means everyone has negative experiences with long journeys and being late for school.

Where parents do agree, according to the Stentor article. to annoy is the lack of communication from the carriers. Especially about changes in departure times that are reported late or not and complaints that are sometimes only picked up later. Here too, however, quite a few parents have had good experiences with the communication of their child’s carrier.

Signaal Munckhof provides student transport in Zwolle. According to the transport company, this result sends a clear signal. “It tells us that there is still room for improvement”, Bas de Smit tells TaxiPro. “That’s how we see it, but we do realize that the challenges in Zwolle are great. Of the four hundred children we transport there, in forty cases we still have trouble with the timeliness of the transport.”

According to De Smit, this has to do with the current driver shortage affecting the transport industry. “How do we get enough drivers? That is, of course, the question that plays a role throughout the industry. No company does not have to deal with this problem. We are working with all our might to recruit enough new drivers.” De Smit is also adamant about the lack of communication that many parents experience as disruptive. According to him, Munckhof does everything it can to be as accessible as possible. “However, the staff shortage also affects the office. Nevertheless, we try to give priority to answering all questions that come to us. However, this sometimes comes at the expense of planning and processing journeys. It’s a bit like choosing the golden mean. As a result, you will never be able to do it right for everyone, but the intention is to serve everyone as well as possible.”

In addition, not all results from this poll negative image of student transport. For example, parents indicate that they are often positive about the drivers. Bas de Smit considers that fact a great compliment. “I am very pleased with that. The experience of the user, in this case of parents whose children use the student transport, is hugely determinative. Drivers actually come to the door to pick up those children. When problems arise and people are dissatisfied, they are the first to be confronted with them. That is of course a thankless task.”

Understanding “ Fortunately, I can see from this that drivers are able to show understanding for the frustrations that parents may experience, but also that parents show understanding for the fact that drivers are only partly responsible. If carriers, parents, drivers and municipalities remain motivated together to solve the problem, then we will really get somewhere. None of these four parties can solve the problems on their own”, De Smit concludes.

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Region Westfriesland has tendered contracts for the transport of various target groups within the demand-dependent and route-related transport of the seven West Frisian municipalities and WerkSaam. The contractor takes care of the planning and management, registration, complaint handling, the provision of information to the parties involved and the client, as well as the execution of the transport.

The tender consists of three lots: demand-dependent (Wmo) transport, route-related transport (pupils and youth care) and WerkSaam transport. It is not possible to register separately on the last two lots. The tender documents can be viewed completely and without restriction here. Registration or participation requests can be submitted electronically via the same web page. The quality criteria for the tender are in equal measure quality and weighting. The assignment runs from August 1 2023 to July . It is possible to extend twice with one year.

The Westfriesland region consists of the municipalities of Drechterland, Enkhuizen, Hoorn, Koggenland, Medemblik, Opmeer and Stede Broec. They use a different spelling, but are part of the larger region of West Friesland. The public tender period closes on December 8 2022.

Various coach companies are not afraid of the call from FNV. Photo: iStock/acambium26

The very first 26 hour strike in the so-called private bus transport on 26 October has been very successful according to the trade union CNV Vakmensen. More than a hundred drivers have responded to the call to fight for a better collective labor agreement during the manifestation in Ede, the union reports.

According to the union, the activists have sent a clear signal to the employers. They are tired of it and want to avoid being forced to leave the sector – like so many colleagues – for financial reasons and/or because of socially unfriendly working hours. They want a sector with a good work-life balance and a living income. Colleagues united in the Belgian trade union BTB and the European transport union ETF have now expressed their solidarity with the Dutch activists.

Follow-up steps After the massive rejection of the employers’ final offer twice, the turnout in Ede is regarded by the union as a better than expected second step. The collective labor agreement committees of the trade unions are planning further actions ‘with impact’ in November. They expect that it will be a long-term issue if the employers do not invite the unions to negotiate.

Appreciation CNV Vakmensen knows that some employers have already implemented a wage increase and have abolished the 5/6 scheme. “However, the unions have to deal with the BVN employers’ association, which has been selling us ‘no’ time and again for the past year and a half. It is up to the employers to convince their associations to conclude a decent collective labor agreement with us, which expresses appreciation for the staff”, concludes the union.

The pending Collective Labor Agreement for Closed Bus Transport can be viewed here.

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Taxi platform Bolt has recently started working with the American insurer INSHUR, allowing drivers to easily take out considerably cheaper taxi insurance online. According to the taxi platform, this is good news for drivers, because insurance can now cost them hundreds to thousands of euros per month.

Car insurance policies are already available for several years in the fixed costs top 3 of taxi drivers. Bolt is a mobility app that aims to offer an alternative to private car use. Thanks to the collaboration with INSHUR, the taxi platform is able to reduce insurance rates by introducing 30 day and annual policies at competitive prices.

Press the button Drivers who have installed the app can choose from liability insurance or full hull and calculate their premium at the push of a button. They can then complete a digital questionnaire, pay and arrange the monthly premium collection by telephone. After that, they will immediately receive all insurance documents, including the green card, by e-mail.

A 13-year-old taxi driver from Zaandam is Tuesday acquitted by the court in Haarlem of sexual abuse of a 13 year-old vulnerable girl. The Noordhollands Dagblad reports that the judges find insufficient (DNA) support in the criminal file for reporting the teenager. The girl, who is now 168 years old , was functioning at the level of a child of 8 or 9 years old at the time of the alleged abuse. The driver transported the teen to a special education school in May last year. According to him, she sat next to him in the taxi van and put her hand in his underpants and felt his genitals. He would then have pushed her hand away. However, the girl said that she was touched over her clothes in the back seat and had to satisfy the driver. Later on, sperm traces of the Zaandammer were also found on her little finger. Penalty The Public Prosecution Service had previously ordered a community service of 120 hours, six months in prison, of which 168 days probation and treatment requested. Read also: Uber drivers are shown educational video Negotiations of the new collective labor agreement for Healthcare Transport and Taxi are difficult 168