Author

Elisabetta Santangelo

Browsing

For charging electric taxis, taxi drivers usually rely on public charging points. But they are often occupied and new charging points are only slowly being added. So how can public charging become more attractive for taxis? Robert van den Hoed of the National Knowledge Platform for Charging Infrastructure (NKL) talks about this.

Sustainability is high on the agenda in the taxi sector. The KNV industry association explains that this has everything to do with the fact that sustainable vehicles are requested in many tenders. If you, as a taxi entrepreneur, can respond to this, you will have an advantage over your competitors. Currently, battery-electric vehicles are often opted for.

However, these must be charged. This is not without its challenges, as was discussed on Monday in the theme broadcast of TaxiPro TV about charging infrastructure for electric taxis. Wim Leewis of Leewis Passenger Transport now has nine electric vehicles. His drivers take these vehicles home to charge them at public charging points. However, they run into practical problems. For example, the charging stations are often occupied, charging is sometimes slow or the poles are not in the ideal location.

According to Leewis, the various municipalities where the company is active indicate that a charging station is easily accessible. can be requested and posted. “In practice, this turns out to take years. In addition, the municipality does not install the charging station itself, but a commercial party is given the opportunity to install one. We then depend on which rate is charged. This may not be too high, in view of the tenders.”

Loading on your own driveway or on your own company site The NKL is a foundation that is engaged in the development of suitable charging infrastructure for electric driving. According to Robert van den Hoed, the most ideal option for charging an electric vehicle is in the driver’s own driveway. “In an instant you have the plug in and you can charge daily. However, we realize that not everyone has this luxury. About 22 percent of households have their own driveway and the rest depend on public charging infrastructure.”

For company cars, such as taxis, charging on company premises could also be an attractive option. “One of the many advantages of this is that the energy costs are lower than with other charging options. This varies depending on your energy contract and how big you are as a customer. It is possible 10 à 20 save euro cents per kilowatt hour. This is perhaps half of what you pay with your home bill and a third of what you pay with a public (fast) charger.”

Application for a charging station Yet this is not possible for all entrepreneurs, for example if a business space is rented, no permission is given for the installation of charging stations. Then there is no other option than public loading. “If the charging capacity in the area is limited, taxi operators can indicate at a special counter of the municipality that they want a charging station at a certain location. It will then be checked whether there are already charging stations and how the occupancy is.”

If the occupancy is indeed quite high, the municipality says that it is a good time, according to Van den Hoed. is to place a charging station. “Then the whole process starts with the grid operator and you are then sixteen weeks further. In principle, this should be the case for many locations. But I also realize that this is not the case everywhere, and that is of course a bad thing, especially for a commercial entrepreneur. They must have certainty about this.”

Solutions for high occupancy rates There are now tens of thousands of charging stations in Netherlands and more and more people use the same charging point. For this reason, QR codes are increasingly appearing on charging stations. Van den Hoed explains that these are private initiatives. The QR code leads to a WhatsApp group with users of that charge point, in order to coordinate use. “These kinds of initiatives may work for private users, but I am well aware that the occupation of charging stations within, for example, the taxi industry is more sensitive. You just have to be able to load.”

According to Van der Hoed, sector organizations such as KNV should therefore enter into discussions with municipalities to develop a more structured policy in this area. “In Rotterdam, it can already be indicated during the application process for a charging station whether or not you are a taxi operator. At the moment there is not much else happening with this than monitoring whether a charging point is used by many parties.”

However, according to him, this data could also be used to provide taxi drivers with their own charging point more quickly or to enable a heavier connection when a taxi driver arrives at a charging station. “From 22 instead of 07 kilowatts for example, double that. As a result, the vehicle is fully loaded faster.” Because municipalities have high demands in the field of sustainability, taxi entrepreneurs should also expect something in return in the field of charging infrastructure. “Drivers must be offered a certain degree of security.”

Loading at nearby company sites Van der Hoed ten Finally, one more tip for taxi drivers who rely on public charging infrastructure. “Drivers who live near a business park with charging points could make agreements with these companies to be allowed to charge here. These charging stations are often only used during the day when employees are in the office. Perhaps taxis can be parked there in the evening and loaded at a favorable rate and possibly with burglary protection. I would find that an interesting path to walk.”

Read also:

Look back: challenges and outcomes for charging infrastructure electric taxis How do you best turn a parking space into a smart charging station? This has 1 year of transport in new style already delivered in Gooi en Vechtstreek 2022

The large number of corona infections leads to a higher absenteeism rate at healthcare transport and taxi companies. Getting the planning done and driving trips on time is therefore a greater challenge. It is also expected that the recent easing will not make this any easier. Through good communication, the carriers hope for understanding from the parties involved.

“The lockdown-like measures of recent times have kept volumes lower, causing the problem at the in terms of staff shortages and absenteeism due to illness was slightly more manageable. Moreover, the transport companies are good at planning,” says KNV. However, if the volumes start to rise due to the relaxation and the maximum occupancy in the taxi remains in place, it could, according to the trade association, become tight.

At Citax Tiel en Voet Personenvervoer, it would still work so far. to finalize the plan. “Currently, there is an almost similar trend in customer and staff loss. From a planning point of view, it works just fine,” says director Wick Verhoeven. According to him, however, behavior sometimes becomes a school route because a driver suddenly calls in sick and is not a replacement. “We have to make do with the basic staff we have. There is no reserve pool or employment agency that still offers plenty of drivers,” says Verhoeven.

Collegiality and flexibility In such cases The schedule is being pushed back to get the students to their destination as quickly as possible. “To date, this has been well accepted and there is understanding from customers, schools and municipalities.” However, it is expected that the demand for transport, but also infections and therefore absenteeism due to illness will increase further due to the latest relaxation.

The same applies to Connexxion. “We are a reflection of society and therefore also have to deal with illness and quarantines,” says communication manager Laura Steur. What she says has helped in the planning recently was that school classes had to be quarantined in the event of a student’s infection. “Drivers in the student transport were therefore ‘free’ and could assist in, for example, social assistance transport. This shows that there is a lot of collegiality and flexibility within the company.”

Going up a gear This is one of the reasons why Connexxion would have been able to complete the planning. However, the recent relaxations also include less strict quarantine rules. For example, children up to the age of twelve no longer need to be quarantined after close contact with an infected person if they have no complaints themselves. In the near future, carriers will look at how the new rules will work out for them.

At Connexxion, the circumstances are looked at on a daily basis. And because the situation can be different in different regions, customization must be offered. In any case, the companies agree that good communication with all those involved is now even more important. “We have to understand each other,” says Steur. “As a transport company, we hope that we can guarantee transport in general and the continuity of the same driver for student transport as much as possible. All drivers sometimes go the extra mile for this, for example by driving an extra one – within the rules –.”

Read also:

Taxiwerq responds to driver shortage with new job site Why should young people still be taxi or coach drivers? turn into? Problems in healthcare transport are increasing: ‘Wish the customer cannot be fulfilled more often’

The taxi industry is making great strides in the field of sustainability. Currently, taxi operators often choose battery-electric vehicles, but these also need to be charged. What are the challenges? What charging options are there? And what is the best way to supply the fleet with electricity? These questions were central to TaxiPro TV’s first themed broadcast.

KNV chairman Bertho Eckhardt outlined which charging strategy is mainly chosen by taxi entrepreneurs, and what challenges they face in this area. Wim Leewis of Leewis Personenvervoer is one of the entrepreneurs who has been working on sustainability for some time. During the broadcast, he shared his approach and the challenges involved.

Finally, Robert van den Hoed of the National Knowledge Platform Charging Infrastructure was also a guest to talk about the pros and cons. different loading options and to share important tips in this area.

View the theme broadcast here:

Taxiwerq has obtained both the NRTO and the PSO quality mark in the past two months. “With this we want to send the signal that, despite corona, we continue to develop ourselves, our services and the quality thereof, make structural work on social entrepreneurship and take our social responsibility”, says commercial director Wilbert Wijnne.

The past period has been difficult for the entire taxi industry due to corona, also for Taxiwerq. However, the secondment of taxi staff has not given up and has used this period to focus on the future. “Social entrepreneurship and delivering quality are important core values ​​for us in which we want to invest in our employees and relations,” says Wijnne. He explains that Taxiwerq has now actually given shape to this by obtaining both quality marks.

Leaders in offering employment The NTRO quality mark shows that Taxiwerq’s pass rates are above the national average, but also indicates that the company meets the eight quality requirements of the Dutch Council for Training and Education (NRTO). “For us, this is an appropriate recognition of the working method in and around the training as we have been applying it for years”, says Wijnne.

In addition, the secondment company meets the standards for step three of the Social Entrepreneurship Performance Ladder (PSO) is one of the frontrunners in offering employment to the PSO target group. “We meet the qualitative requirements with regard to suitable work, integration, functioning, development, guidance and therefore belong to the 10 percent of the best performing companies.”

From the very beginning, Taxiwerq has wanted people with a disadvantage or even no view on the labor market, a chance. Where this turned out to be realistic, the secondment company also did this. “In the early years, the aim was already to achieve lasting relationships. A large part of the people from the PSO target group has thus moved on to a contract for an indefinite period of time and is still employed,” says Wijnne.

Guidance from A to and with AOW According to him, these employees entered Taxiwerq “from scratch” and went through the complete process of pass application, training and work with guidance. “They are still working and as a colleague recently outlined, you can say that in many cases there is literally guidance from A to AOW.” Of course, he also believes that there is no difference for employees of Taxiwerq with drivers employed by taxi companies with regard to remuneration in accordance with the Collective Labor Agreement for Healthcare Transport & Taxi, payment to Pensioenfonds Vervoer from day one and contracts in accordance with the Civil Code.

Close collaborations Entering sustainable relationships with employees and collaborating taxi companies is only possible if the basis is good. Social entrepreneurship and good guidance with a high-quality training and the actual work are of great importance. “Of course we cannot achieve this on our own,” says Wijnne. “Taxiwerq works closely with the taxi companies to take on our social responsibility towards our employees.”

Read also:

Taxiwerq: ‘2022 was a year in which relative peace arose’ ‘European tenders put drivers in a precarious situation’ Taxi drivers can re-certify themselves from 1 February with insurers 2022

Taxi drivers who do not qualify for regular taxi insurance, are given the opportunity to prove themselves to these insurers. This is possible from 1 February with the RijBeterBox, a ‘plug & play’ built-in box that gives them insight into their driving behaviour. This should lead to less damage, fuel consumption and maintenance costs, but in the long run also a lower insurance premium.

De Vereende is a partner of Veilig Verkeer Nederland and an insurer for special risks. This also applies to taxis, which often cause damage above average. The risk of damage is 50 percent greater than with passenger cars. A factor here is that taxis drive more kilometers and more often in city centers. The average damage amount is also 50 percent higher for taxis. These high damage amounts lead to reluctance on the part of regular insurers to insure taxi drivers. For this reason, the Vereende has more and more of these drivers as customers.

The fact that the insurer opens the doors to drivers for special risks does not mean that the safety risks that are caused be taken for granted. “We think it’s important to turn the tide and thus reduce the number of damages,” says Bert Sonneveld, marketing and acceptance manager at de Vereende. “Because any damage is one too many. For the victim, but also for a taxi driver, damage is not an issue. To help drivers with this, we introduced the RijBeterBox. For example, they can monitor their driving behavior themselves and demonstrate this with a monthly driving score with regular insurers.”

Exceptions have little impact All drivers who are insured with the Vereende can place the box in their vehicle at no extra cost and use it to measure their driving behaviour. This is done using software from data and telematics specialist YesHugo, who has extensive experience in collecting data for the taxi industry. For example, this company previously investigated the effect of driving behavior on damage frequency together with another party. Head of technology Hans Schaap explains how the RijBeterBox works. “The box connects to the car, after which the driving data is passed on to us. A sensor measures, among other things, how fast you are driving, how fast the car accelerates, how hard you brake and how hard you go through bends.”

If these measuring points have been received by YesHugo , algorithms still look at the distances that have been driven and on what kind of roads. Based on this, a driving score is determined every month. “If you have driven a long drive but have gone too fast to merge onto the highway, it is of course less of a problem than if you continuously drive at a much too high speed during a trip,” says Schaap. If bad driving behavior only occurs sporadically, for example because of a customer who demands speed, a driver is not immediately charged for this. “Exceptions have little impact over a measurement period of one month, creating a reliable driving behavior profile.”

Prevent damage caused The driver receives a driving behavior profile from the Vereende at the end of each month, but the assessment of the driving style can also be viewed on a daily basis. “The most important thing is that a driver is aware of the driving behavior so that it can be adjusted where necessary. This leads to a lower cost of claims,” ​​says Sonneveld. Whether this ultimately also ensures that a regular insurer wants to insure the driver is not guaranteed. “We are in talks with the insurers to call on them to make an offer to drivers who show good driving behavior for a number of months.”

De Vereende believes that the better drivers should again can insure at regular, lower premiums. If this does not work with these companies, the Vereende wants the drivers from to 30 percent off their premium. “All this to prevent as much damage as possible and to save as much suffering as possible,” concludes Sonneveld. Taxi customers of the Vereende can register for driving with the RijBeterBox on the website of the insurer from 1 February.

Read also:

Large number of fines handed out at taxi check in The Hague These are the rules for using a dashcam in a taxi Alderman: ‘The Amsterdam taxi market really needs to change now’

Due to corona, the regional taxi is used less. The lowest point was reached in the region of Northeast Brabant in April 2019. Barely 7 percent of the normal number of journeys was then made, according to the annual framework memorandum from client GR-KCV. Demand is now increasing again, but the pre-corona level is not expected to be reached until 2025.

The GR-KCV includes the municipalities of Land van Cuijck, Oss, Meierijstad, Maashorst, Boekel and Bernheze. The regional taxi in these municipalities ran in the last months of 2019 and in the first months of 2020 average 20.000 rides per month. From the moment that corona made its appearance in the Netherlands in March 2019, this number halved and reached a low of 7 percent in April. reached, writes de Gelderlander.

The transport started in June 2021 due to the relaxed corona measures, slowly back to 2019 percent in September. When it comes to regional public transport taxi transport, the number of journeys in 2019 was almost at the same level as in 2019. This is partly because the regional taxi from March 2019 to March 2019 was used as a safety net for the neighborhood buses that failed due to corona. These were decorated corona-proof in March, so that they could drive again.

Staff shortage Due to decreased demand Due to regional taxi transport and the financial support measures of the government, it was not possible to keep all the staff in service. On the other hand, employees also quit themselves or opted for a job in another sector for security. As a result, there is now a shortage of drivers and support staff such as switchboard operators, supervisors and mechanics. In addition, the number of sick reports among staff is increasing due to the high number of corona infections. Although the personnel shortage is a difficult problem to solve according to GR-KCV, it would not have led to the inability to perform rides.

Read also:

Focus on price in tenders: what has changed in recent years? In addition to a discount pass, there is also a course to get people from Brabant in public transport ‘Lack of guidance novice drivers a bad case’

In recent years, carrier RMC has increasingly received reports of situations where drivers and customers lack understanding about each other’s gender, color or disability. With a special e-learning about dealing with diversity, the company wants to give their drivers more insight in this area.

RMC has been since 2017 responsible for the Supplementary Public Transport (AOV) in Amsterdam. There, in particular, there are regular situations in which diversity is not properly dealt with. Drivers may discriminate against passengers, but also vice versa. In order to prevent incorrect action, ABC Advice and Training has developed ‘The Diversity ABC’ for their drivers on behalf of RMC.

“In the taxi, differences can be experienced. These can be visible, but also invisible. Dealing with every target group in the taxi in the right way can be expected from a professional driver,” according to RMC. The course helps with this. The statement ‘You can think what you want, as long as it doesn’t bother me, is central. “During the development of this course, ABC entered into discussions with experts and experiential experts such as trans people to hear their side of the story and to learn from it.”

Positive reactions The half-hour e-learning is mandatory for all drivers and discusses different forms of diversity and how to deal with it. The drivers have reacted positively so far. “It is seen as instructive and important. It is also good that this gives them extra emphasis that if they are faced with an unpleasant situation in the taxi, they can report it to us”, says RMC.

General manager Gerry Oosterbaan is proud of the result. “Everyone should be able to be who they are and everyone deserves equal treatment. We think this is important and we think that this e-learning will make a positive contribution to this.”

Read also:

This has already delivered 1 year of transport in new style in Gooi en Vechtstreek These are the rules for using a dashcam in a taxi Adoption of taxi rides by another party: what are the advantages? 2022

The police in the The Hague region fined a large number of taxi drivers last Friday during a control action. Defects were found in eight of the thirteen taxis checked.

The action among taxis was carried out by the Traffic Police in collaboration with the Human Environment and Transport Inspectorate. Police reported on Twitter on Sunday that the results were nothing to write home about.

Taxi seized There Among other things, rides were offered without a driver’s pass and without an on-board computer. Two of the taxis checked had slick tires and one driver was caught driving without insurance for the fourth time. This taxi has been confiscated.

Read also:

‘Better driving results in more than just financial gain’ Taxi driver drives 21 kilometers too fast on A7 and lose driving license New Kiwa policy in the event of a defective pass: ‘Driver gets the benefit of doubt’

What benefits can taxi drivers derive from a specific driving style? Figures from drivers who are affiliated with taxi insurer Traksi show that it is possible for everyone to change driving behavior and enjoy a lower premium and fewer traffic fines. But good driving behavior delivers more than just financial benefits, the company emphasizes.

“When you see how the mindset of customers changes, the awareness, at the moment that there is a box in the car and they know that they will be rewarded for their driving behaviour, they will automatically drive differently”, says Maurits Basters of Traksi. About a 80 percent of the insured drives, according to Traksi’s figures, ‘in the green’. This means that drivers show good driving behaviour. The monthly premium for taxi drivers is adjusted at Traksi on the basis of this.

A good driving style reduces the risk of damage, which means a discount on the premium the following month. But by driving more calmly, the vehicle also needs less maintenance. Possible problems in the engine, for example, are visible more quickly. When it comes to wear on the tires, accelerating quickly and braking hard, according to the insurer, have a lot of influence on this. By allowing the car to accelerate more slowly and to brake more often on the engine, wear on the tires will occur much less quickly.

Annually five hundred liters of petrol per car less A taxi driver who pays attention to the way in which braking and acceleration is applied and who adheres to the speed limit, also saves costs on fuel consumption. Traksi states that from the moment they have insight into their driving behaviour, taxi drivers almost 57 save liters of petrol per car. This saving is particularly significant for fleet owners. The insurer also emphasizes that a driver with less fuel consumption also makes a positive contribution to the environment. The extent to which the car reduces CO2 emissions, and that is something that appeals to many drivers according to Traksi.

Read also:

‘That’s how we give the proud feeling back to taxi drivers’ Taxi driver drives 12 kilometers too fast on A7 and loses driving license New Policy Kiwa in the event of a defective pass: ‘Driver gets the benefit of doubt’ 80

It has been a year since the Gooi en Vechtstreek region took over Taxi Hop and started its own organization for target group transport. The sector looked skeptically at the structure of the organization and the feasibility of the plans. However, this has not changed the rate. And well, it seems. Because we look back on the first year with great satisfaction.

The Gooi en Vechtstreek region is the first region that has chosen to offer target group transport to outsource instead of outsourcing. The aim of this was to get a better grip on transport, to make it more reliable and to avoid the negative effects that often occur in tenders.

On January 1st 2020 the region started with WMO transport, which was already carried out by Taxi Hop. Later that year, on 1 August, student and youth aid transport also started. Richard Hop, manager at the transport service and former owner of Taxi Hop, indicates that the first year went satisfactorily. “Despite corona and all the vicissitudes surrounding it, the start-up went very well. WMO transport passed silently.”

Dealing with the driver shortage Pupil transport in however, the region was still unknown territory for Taxi Hop. “The drivers were taken over from the previous carrier, but otherwise we had to set it up from scratch. Nevertheless, this also went quite smoothly,” said Hop. According to him, this mainly has to do with the preparations that have been made. “Hire staff on time, purchase vehicles and put the systems in order. Of course we didn’t go into it completely blind.”

Also for this carrier is the driver shortage however, has not gone unnoticed in the industry. “Fortunately, there is a recruitment agency within the regional organization that places candidates on behalf of the municipalities,” says Igor Meuwese, general manager at the Gooi and Vechtstreek region. “They actively contribute to the search for drivers.” There are currently more than twenty vacancies open and it remains a challenge to get the right people in the right place. Subcontractors take some of this worry off your hands. We only strive to complete the schedules as quickly as possible with our own people,” says Hop.

78 percent electric A challenge that the transport organization has taken on itself is to provide transport for 78 percent to be equipped with electric vehicles . Vehicles for social assistance transport are charged on the company premises and the student drivers take their vehicles home after the shift. They use public charging stations. “Occasionally there is a pole that doesn’t work or a car that keeps one occupied for a long time,” says Hop. “If this is the case, the drivers can always fall back on one of our charging stations. In addition, the advantage of short lines with the municipalities is that if there is too little charging option somewhere, we can easily switch with them.”

Text continues below the photo.

Charging square Transport Gooi en Vechtstreek. High customer satisfaction Another important point on which the gentlemen believe that profit has been made from the transport organization, is in the field of customer satisfaction. “It is also important that our chief planner for group transport, Anita van der Vegte, has been appointed as a permanent person for questions or complaints about student transport. She has more than twenty years of experience in the profession and can always be called by parents or schools,” says Meuwese. “If they do come to the municipality with questions or complaints, they are immediately forwarded to her. She has close ties with the officials in the school transport.”

General customer satisfaction is monitored on the basis of quality research. For this purpose, parents or users of WMO transport are regularly called. “They get fourteen questions about all kinds of things, from timeliness to the driver’s driving behaviour. We score high in every field”, says Meuwese. “It is possible that the public authority logo that we use for transport plays a role in people’s trust. The same brand is used for the GGD and the waste service.”

Advisory Council appointed An Advisory Board was appointed in December to assess whether the intended objectives of the transport organization are being sufficiently achieved. These goals are reliable and accessible services, good employment practices, making the fleet more sustainable and financially sound transport. The council consists of Aad Veenman, former president of the Dutch Railways, chairman of the board of Transport and Logistics Netherlands Elisabeth Post and Edwin Besseling, former director of the Besseling Group.

This council gives the management of Gooi en Vechtstreek Transport for the next two years solicited and unsolicited advice. “It’s good to have extra eyes that look critically at our work from the outside,” says Meuwese. “They receive the same reports that we send to the municipalities about customer satisfaction, driving times and our finances.”

100 percent zero emissions and stability The Council of Advice will also advise the transport organization on future developments. The regional organization strives for the fleet in to be completely zero emissions. “Electric wheelchair transport is still difficult at the moment. That is why we want to let these vehicles run on the sustainable diesel variant HVO 100 for the time being. ). This proposal lies with the aldermen,” said Hop. Of course, the organization hopes for an agreement in this area, but the greatest hope is not to be slowed down by corona measures for much longer. “So that we can go full throttle and we can also be busy with entrepreneurship and further developing the organization. That is our wish.”

Read also:

Munckhof is still full of ambition despite corona, but yearns for stability Twentse coach companies work together in search for drivers 2025’In this way we give back the proud feeling to taxi drivers’