2022 was, again, an eventful year. This year we had less to do with corona, although the after-effects are still palpable. In particular, the further increase in the staff shortage, the high inflation and the sharp rise in costs had a major impact on the companies. Negotiations on a new Collective Labor Agreement for Healthcare Transport and Taxi have also never been surrounded by so many actions from the trade unions. A lot has come your way as an entrepreneur. We would like to look back with you.


Corona, driver shortages and sharply increased costs

Get started 2022, the sector still had to deal with restrictive measures in transport due to corona, but fortunately these were lifted at the end of March. No additional measures have subsequently been found to be necessary, and it is more up to the sectors themselves to take appropriate measures if necessary. This has led to one new protocol for all modes of transport and provides for four scenarios in which the coronavirus could occur: from very light (scenario 1, comparable to a cold/flu) to very severe (scenario 4, socially disruptive/great pressure).

However, other problems arose that made it quite a challenge to be able to continue all transport this year, especially due to the increasing shortage of personnel. Entrepreneurs have spent a lot of time and money on recruiting new staff this year. In SFM context, the recruitment campaign ‘Rout? Become a driver !’ started. As KNV, we have paid the necessary attention to the subject, in discussions with clients and governments and through our input in the round table discussion in the House of Representatives. We have also achieved that a counter for employers has been set up at the CBR. This desk must offer employers tailor-made solutions if LWT drivers cannot take exams in time.

The outbreak of war in Ukraine meant that inflation and costs continued to rise, in particular the fuel costs. At the request of KNV, SFM consultancy firm Panteia had already calculated what additional impact this would have on the NEA development index, which is historically high for 2022. In our discussions with clients, we continue to propagate the usefulness and necessity of applying the NEA index.


Care transport

This year a quality framework for seated patient transport was drawn up, of which KNV is one of the signatories. Agreements have been made about the quality of patient transport. It must provide a good basis for negotiations between market parties, taking into account price, efficiency and quality. With the signing, all parties commit themselves to jointly ensure that this is guaranteed.

In 2022 the lying care transport foundation was established. The aim of the foundation is ‘to promote the quality of recumbent care transport without medical grounds, as well as its regulation’ . The foundation is an initiative of KNV and stems from the wish expressed by health insurers to guarantee the quality of recumbent care transport by means of a quality framework.


Consumer taxi transport

KNV is and will remain active in various large cities and municipalities, which have their own taxi regulation for taxis active in the consumer market. Amsterdam continues to receive special attention, where the municipality wants to move towards a different policy, and where KNV has some reservations. The efforts of KNV therefore remain useful and necessary, because the image of the entry-level market is often decisive for our entire sector.

2022 Sustainability

In the long term (at the latest 2030) all healthcare and taxi transport must be zero emission (ZE). KNV signed two covenants for this, on the one hand for healthcare transport and on the other hand for consumer taxi transport. It is important that an exception is made for care transport and in particular for wheelchair buses, if a municipality in 2025 is already working with a ZE zone taxi want to. Adequate charging infrastructure, possible subsidy for the purchase of a ZE taxi, the shared use of public transport lanes and a level playing field between the entry and delivery market are also topics of discussion with, among others, the Ministry of Infrastructure and Water Management and municipalities.



Already some For years, efforts have been made to develop a successor to the current BCT. KNV is in favor of this and is closely involved in the new BCT variant. The aim is to ensure that the new BCT is practical, easy to work with, does not impose unnecessary costs on entrepreneurs and, above all, that ILT can properly monitor compliance with working and rest times. The latter is currently rather lacking.

At EU level, in 2022 talked about making a guideline for platform workers. The set-up of that directive and the discussions about it in the European Parliament made it clear that regular taxi centers and TTOs (approved taxi organisations) could also be affected by this. Through joint efforts via the IRU and Taxi4SmartMobility, we have succeeded in keeping the taxi sector outside the scope of this for the time being. The wording is not yet ideal, but it does allow consultation at national level.

Partly due to the continuing capacity problems at the CBR, as a result of which LWT drivers cannot take their exams within 4 months. KNV has urged the ministry to extend the LWT term. The ministry wants to extend the term to 6 months and is now working on amending the regulations.

Finally, we achieved that from now on an employer will be informed if something with validity of a driver card is in hand. As far as KNV is concerned, this should certainly happen, but that is difficult due to privacy rules. ILT will now inform an employer if it is known when an official report is drawn up.

2022 Social Affairs

After a number of difficult rounds of negotiations in which the proposals of KNV and those of trade unions FNV and CNV were far apart, the members voted of CNV nevertheless accepted the final offer of KNV. With this, a new collective agreement was reached, so that employees can look forward to a wage increase of 8% as of 1 January 2022. We are currently working hard on the elaboration of the agreement in a new Cao text.


Other work of our association

In addition to the above, the association office answered various member questions, you received weekly emails, we organized webinars about current themes (such as the BCT, paid time and MaaS), we were present during the Taxi Expo and the Contract Transport Congress, the office provided support in employment law matters and there were lobby activities behind the scenes to represent your interests (also at EU level). . And there was regular contact with (trade) press.

Read the complete Annual overview 2022 of KNV Zorgtransport en Taxi (PDF)


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