Many people, especially after 2 years of COVID, have been looking forward to their holiday abroad. We find it extremely annoying that there are people who have missed their flight due to a long line at security. As a result, they had to miss a holiday or part of their holiday and we sympathize with those people. The broadcast of MAX Vakantieman and the appeal from the Consumers’ Association underlined this feeling. In these special circumstances, we must not let these people fall between the cracks.

CEO Dick Benschop of Schiphol

Jeanine Janssen of MAX Ombudsman, says the following about it: “I am pleased that Schiphol responsibility towards the consumer. We are proud that we have been able to contribute to this solution with our campaign. The trial is now off, as people will be compensated.”

Sandra Molenaar, director of the Consumers’ Association, is happy with the arrangement: ‘We investigated the possibilities of a mass claim and then went with Schiphol in conversation. Through our joint efforts, this scheme has been established, which has helped a large group of consumers.’


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