The introduction of temporary measures in Valys transport due to staff shortages at taxi companies has led to angry and disappointed reactions from travelers. They now have to book their ride longer in advance. Complaints are being received in several places, such as patient organizations and the Ministry of Health, Welfare and Sport (VWS).

Because there are insufficient drivers available at the executive transport companies, temporary measures have recently been applied to Valys transport. This is intended for travelers with a mobility limitation who want to make social-recreational trips outside their own region. Users wishing to travel Monday through Thursday must reserve their round trip at least hours in advance. On the remaining days of the week even 48 hours in advance. Valys is performed by Transvision.

‘Predictable transport’ The measures taken in coordination with the Ministry of VWS apply in any case until August 6. It is then considered whether it is necessary to renew them or whether they can expire. “We can imagine that these measures are drastic for you. We must take these measures to provide you with reliable and predictable transport, as you have come to expect from us,” Valys writes to its customers. Valys also warns that, despite the measures, it cannot be ruled out that pass holders will have to wait longer for a taxi or that the carrier can call with the request to carry out the ride earlier or later.

Everyone(in), the network for people with a disability or chronic illness, has already received a number of angry reports about the limited availability of transport and the way in which Valys communicates about this. As a result, travelers feel limited in their options. Everyone can well imagine that. “Everyone(in)’s position is that transport is a right and that the services provided by Valys currently do not meet the requirements,” the organization says in a response to its own website. Everyone says that they are in talks with the ministry about the problems. Upon request, the umbrella organization cannot provide an exact insight into the amount of complaints, because these are reported to several of the affiliated patient associations.

Increase Also on consumer platforms and on Twitter, users are complaining about long journey times, drivers who showed up late or not at all, but also about the new rules that require reservations longer in advance. Several reporters say that they were not informed about this by letter or e-mail. They only found out when they wanted to book a ride, but that turned out to be no longer possible.

The Ministry of Health, Welfare and Sport also receives complaints about Valys. In the past month there were between ten and twenty, says a spokeswoman. According to her, there has been an increase since the introduction of the temporary measures. “We take those complaints seriously and we are in constant contact with Transvision.” She points out that the number of journeys has increased considerably since the abolition of the corona measures, while at the same time there is a shortage on the labor market and high absenteeism. Booking longer in advance should relieve the pressure.

Sectors compete with each other Transvision confirms that reading and sees demand for transport increasing . Due to the national staff shortages, supply and demand no longer match each other. Attracting new qualified personnel is also difficult, says a spokeswoman, because there are shortages in all kinds of sectors and they compete with each other in the search for employees.

“Nevertheless, providing predictable and reliable transport means the cardholder is our number one priority. We have taken the temporary measures to be able to provide for this and to enable our carriers to match their available capacity as closely as possible to the transport demand of the pass holders.” Transvision says it realizes that this has a lot of impact on cardholders. “That is why we periodically evaluate the effects of the measure and, in consultation with the Ministry of Health, Welfare and Sport, we decide whether it is necessary to continue the measures after these eight weeks.”


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