The Civic Interests Amstelveen (BBA) fraction has asked the municipal council questions in response to the many complaints about WMO transport in that place. In April, the municipality itself announced that it was not satisfied with the services provided by the new carrier Maasstad Regie Centrale (MRC). The company was then given an ultimatum to come up with an improvement plan.
BBA councilors Ewa Petiet and Kitty Huisman ask the Municipal Executive for clarification. They want to know, among other things, what is in the improvement plan that has now been submitted, whether it is already being implemented and whether there are still bottlenecks. “The large number of complaints gives the impression that the tender process has failed and that too much attention has been paid to price and too little to quality in the tender,” the councilors write. in their letter to the college. They want to know whether this assumption is indeed correct or whether quality also played a role in the selection. Petiet and Huisman also wonder whether the stressful working conditions of the drivers due to the high workload still played a role in the tender of the municipality of Amstelveen.
In April, the municipality announced in a press release have been in discussion with MRC for some time about the many complaints. The majority were about minibuses that arrived late or not at all. As a result of these discussions, the transport company had therefore already deployed additional staff. Because that measure did not really lead to fewer complaints, the municipal council asked for an improvement plan. Amstelveen was satisfied with the drivers, but especially wanted MRC to deploy more staff and better inform residents about possible delays.
Quality pays off The political program ‘Beslist in Amstelveen’ of the local broadcaster RTV Amstelveen has already paid attention to the complaints several times. about the WMO taxis and recently presented the tender documents to Henk van Gelderen, director of the Mobility Procurement Institute (AIM). He is surprised in the program that only quality is awarded. “It is of no use if quality is compromised or if a company goes bankrupt in the meantime. We have often seen that.” In Amstelveen there were indeed quality criteria, but tenderers could not receive points for this during the tender.
Van Gelderen advises clients to always conduct a market consultation first and to take quality into account. “Realize that it’s not just about transport, but about people with disabilities. It is about a care-inclusive chain that starts and ends with transport,” said Van Gelderen at RTV Amstelveen.
Amstelveen intervenes in WMO transport: MRC demanded improvement plan