Despite the coronavirus crisis, we are continuing to invest in quality and innovation. We have launched the ‘Autonomous Airside Operations’ programme in order to work with airport partners step-by-step towards smart and future-proof ground handling. In this early phase, we are focusing on knowledge development through trials at various airports. This will allow us to combine insights and determine which bottlenecks require particular attention and which steps must be taken in the future as we work towards an autonomous airport. On this basis, we will then determine the concrete follow-up steps. Hassan Charaf, Head of Innovation at Royal Schiphol Group

Jobs remain, even with autonomous technology. In future, it can be used for work for which it is difficult to find employees, or for work that is physically demanding. The human factor will remain crucial, for example in managing work and maintaining an overview. Employees will also be able to focus more on service. Dennis van Kleef, Head of Baggage at Royal Schiphol Group

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